Terms & Conditions

A 30% deposit is required to secure your booking date. The deposit is non-refundable if you cancel within 14 days of your event date (see Cancellations below).

A $500 security bond is held on your credit card for the duration of the hire. This is not charged unless there is damage, loss, or a breach of these terms. The bond is released within 3–5 business days after the tent is returned and inspected, provided no issues are found.

You are responsible for the tent and all hired equipment from the time of install until pack-down is complete. Damage caused by negligence, unauthorised alterations, or failure to follow our setup instructions is chargeable.

• Minor damage (small tears, broken guy ropes, lost pegs): repaired or replaced at cost — typically $50–$200.
• Major damage (large tears, structural damage, irreparable fabric): full replacement cost assessed by us and deducted from the security bond or invoiced separately.
• Lost or stolen equipment: charged at full replacement cost.

We carry public liability insurance covering the installation itself. This does not cover damage caused by you, your guests, third-party contractors, or extreme weather events after handover.

• More than 30 days before your event: full deposit refunded minus a $50 administration fee.
• 14–30 days before your event: 50% of your deposit refunded.
• Less than 14 days before your event: deposit is non-refundable. The security bond is still returned if no damage occurs.
• Force majeure (severe weather warning, flood, fire, or COVID-19 lockdown): we will transfer your booking to an available date within 12 months. If no suitable date is available, a full refund will be issued.

Date changes are treated as cancellations if the new date is not available. We will always try to accommodate a change before treating it as a cancellation.

Tents are hired clean and must be returned in a reasonable state. Our pack-down team will assess cleanliness on collection.

• Standard wear (dust, light grass stains, minor debris): no charge — expected with outdoor use.
• Excessive cleaning required (food spills, mud, animal waste, wax, paint, glitter, confetti, or confetti cannons): a $150–$400 cleaning fee will be deducted from the security bond or invoiced separately.
• Burns, melted spots, or cuts in the fabric: treated as damage (see Damage section).

Tip: Ask guests not to use confetti, glitter, or sparklers near or under the tent. These are surprisingly destructive and expensive to clean.

Your hire period is agreed in writing before the event. Standard weekend hire runs from Friday install to Sunday/Monday pack-down unless otherwise specified.

• Early pack-down requested by you: no refund for unused time.
• Late pack-down (you need the tent longer than agreed): notify us as early as possible. Additional hire is charged at $250 per extra day (or part thereof), subject to availability and crew scheduling.
• Unauthorised late return (you refuse access for pack-down or exceed the agreed period without notice): $500 per day late fee, plus any costs from delayed subsequent bookings.

We need clear site access at the agreed pack-down time. If guests, vehicles, or other contractors block access, the late fee applies from the scheduled pack-down time.

Stretch tents are engineered to withstand wind and rain when properly tensioned. However, safety comes first.

• Extreme weather (Bureau of Meteorology severe wind, storm, or flood warning for your area): we may delay install, modify the setup, or cancel the hire. In this case, your deposit is transferred to a new date or refunded in full.
• Site unsuitable at arrival (waterlogged ground, unsafe access, obstructions not disclosed): we may be unable to install. The deposit is retained to cover the crew's time and travel. Always send site photos before booking.
• Underground services: you must mark or advise us of any underground utilities (pipes, cables, irrigation) before pegs are driven. We are not liable for damage caused by undisclosed services.

• Supervision: you must ensure guests and contractors do not climb tent poles, hang unauthorised items from the structure, or interfere with guy ropes or anchors.
• Sub-hiring: you may not on-hire, lend, or relocate the tent without our written consent.
• Smoking: no open flames, fireworks, or sparklers inside or within 3 metres of the tent fabric. LED candles only.
• Pets: dogs and other animals are not permitted inside the tent unless previously agreed in writing.
• Access: you agree to provide safe, unobstructed access for our vehicle (minimum 3m width) and crew for both install and pack-down.
• Photos: we may take photographs of the installed tent for our portfolio and marketing. Let us know in advance if this is not acceptable.
• Governing law: these terms are governed by the laws of New South Wales, Australia.